Bitcoin ATM 📞💬📧 Contact for help and more.

Frequently Asked Questions

Save time and find the answer right below.

How to sell cryptocurrency for cash at Bitcoin ATM?

1. go to the site Sell cryptocurrency now, and cash out at Bitcoin Bitcoin ATM.
2. Select a crypto from the list to generate a Bitcoin wallet address to transfer funds from your crypto wallet.
3. Transfer funds from your wallet to the indicated address. In return, you will receive a barcode to scan at the Bitcoin ATM.
4. Before you can receive the cash at the Bitcoin ATM, it must be validated in the blockchain. You can check if the order is already ready for processing on the Check Transaction Status page. The miner fee selected on the screen affects the speed of the transaction, so if you care about time, you can increase the miner fee.
5. The transaction is ready? Great, it's time for the next step. Go to any Bitcoin ATM and scan the barcodeBitcoin ATM will withdraw cash).

You can also make a sale by skipping the website, that is, directly at the Bitcoin ATM. The process is very similar - just follow the directions on the screen.

How to buy cryptocurrency at Bitcoin ATM?

1 Find the nearest Bitcoin ATM on the Bitcoin ATMs page on the map.
2. place cash in the device.
3. Scan the QR code of your crypto wallet or enter the address.
4. Confirm the transaction on the screen after checking that everything matches.
5. Receive a printout with the transaction confirmation and check the updated amount of cryptocurrencies in your cryptocurrency wallet. Done!

When do you scan a QR code, and when do you scan a barcode?

There are two codes visible on the printout: the upper QR Code and the lower Barcode.

The first one – QR code – is a code used to deposit cryptocurrency to an address in order to be able to withdraw funds in local currency at a bitcoin ATM.

The second one – the barcode – is used to withdraw verified funds in the local currency. This means that you scan the QR code with your phone to make a deposit, and scan the barcode in the ATM scanner to obtain the funds after the exchange.

What is a cryptocurrency wallet, and where can I download one?

A cryptocurrency wallet (simply an "e-wallet" app on your phone) is one of the most popular ways to store crypto. The operator does not have its own app and does not require you to download any specific one.
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Choose any wallet you like. The only thing you should keep in mind is that the only cryptocurrencies we support are listed in the table on the home page, and we only support USDT on the TRC20 network.

Where is the Bitcoin ATM in my city? Will you open a new one?

All Bitcoin ATMs with opening hours, directions, photos, amount of funds and online/offline status can be found on the Bitcoin ATMs - Map subpage.

We announce the opening of new locations on social media and as news in the Blog section. You can also suggest opening a new unit (or suggest something else) by leaving an opinion on GoogleMaps. To do so, go to the Feedback page.

Is it possible to sell and buy other cryptos besides BTC, ETH, LTC and USDT on TRC20?

We announce the addition of new cryptocurrencies on our Blog and social media. Subscribe to stay up to date. You can find the current list of cryptocurrencies on the homepage in the Cryptocurrency Prices table.

If I used the "Sell cryptocurrency..." option, can I make withdrawals at any time?

The option to sell cryptocurrencies on the website can be exercised at any time. The barcode enabling sales on the device is valid indefinitely.

I would like to pick up the cash from the sale of cryptocurrencies in person

We do not currently offer in-person exchanges. If this changes, we will announce it on our blog, in our newsletter, and on social media.

Which Bitcoin ATMs are the most popular?

According to coinatmradar statistics, transaction volume data and the number of reviews on GoogleMaps, this Bitcoin ATM is the most popular in Krakow. In Katowice, on the other hand, out of all 14 Bitcoin ATMs, the Bitcoin ATM at Fryderyk Chopin 5 is in first place. Noteworthy, similarly, in other cities, is the Bitcoin ATM Białystok, Bitcoin ATM Bitcoin ATM Katowice and Bitcoin ATM Szczecin. Also this Bitcoin ATM Bielsko Biala.

I would like to join the Bitomat.com team

We encourage you to visit our Careers page, where we are currently hiring for many positions that may interest you.

Is it possible to buy cryptocurrency without scanning the wallet's QR code? Can I just make a deposit by entering the key?

We regret to inform you that transfers to any selected exchange address are currently not possible. In all cases, you must scan the wallet’s QR code. If there are any changes, we will announce them on our Blog and social media.

The ATM dispensed less than it should have

Please contact our hotline immediately to report the situation. Please provide details about the incident, including a description of the circumstances, the location, the date, and the transaction ID. To enhance your customer experience, we offer a variety of channels through which you can get assistance. Check them out on the Contact Us page.

I have less than €10 or £10 left and I can't withdraw it because Bitcoin ATM doesn't issue coins

We are flexible in this regard and offer several ways to resolve the issue. This amount will be added to your next withdrawal if you send Bitcoin to the same address, or if you have several transaction codes with such an unpaid "tail."

We will add them up and add them to one code, allowing you to withdraw cash at Bitcoin ATM. It is also possible to make a refund, but amounts below PLN 10 are only refunded for certain cryptocurrencies, because in the case of BTC, for example, such an amount would not even be enough to cover the miners' fees. Therefore, we recommend contacting support to add up the codes - withdraw them as one during the next transaction.

It is also possible to select the "QR for a specific withdrawal in PLN" option. Please enter the amount in PLN to be withdrawn and generate a QR code. The wallet will select the amount of Bitcoin so that you receive exactly the amount you have declared. This way, there will be no "remnants" below PLN 10 or EUR 10 on the transaction codes.

Bitcoin ATM in my location does not work

We regularly check the status of our cryptocurrency ATMs, but if you’d like to speed up the resolution process, you can report the location of a malfunctioning machine on social media and/or via one of the methods listed on our Contact page. We’ll address it immediately!

My transaction is "stuck"—it hasn't been included in the first block

As a result of unusual network problems, it is likely that the normal fee turned out to be too low for the transaction to be triggered in 1 block.

This inconvenient problem is due to the peculiarities of blockchain technology. Due to our experience in solving this type of problem, we are ready to help in many ways, although in 95% of cases it is enough to wait 1-4 days.

We have prepared a special video tutorial for this circumstance entitled: The transaction is getting longer. To summarize the tutorial, if you have made a purchase, it is possible for us to expedite the transaction on request. However, then a higher fee is charged to the miners. The fee is not deducted by Bitomat.com.

If you have sold and the double spend option in e-wallet is available to you, we encourage you to use this option to expedite the transaction, in which case our system will first automatically block the transaction. It will be necessary for us to unlock it manually so that you can withdraw cash. Therefore, please let us know quickly if you use the Double Spend option.

If the steps outlined here or in the video tutorial do not work, please Contact Us. Please include the transaction id in the subject line.

Bitcoin ATM does not have as much cash as I wanted to withdraw

Bitcoin ATMs replenish regularly, but it is possible that information on one of the ways available on the Contact Us page will speed up the process at the indicated location.

If you found out about insufficient cash by scanning the withdrawal code, Bitcoin ATM will ask you to choose one of three options:
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- return the cryptocurrency to the indicated address
- return the cryptocurrency to the source address, i.e. the one from which it was sent.

Do not choose this option when you sold us cryptocurrency through an exchange, or you have a changeable address in your wallet. Keep the code for depositing funds.

Bitomat.com's Bitcoin ATM page shows that confirmation of the blockchain transaction is in progress, while Etherscan shows that the funds have already been credited

Sometimes there may be a delay in updating the transaction status. If the issue persists for more than 1–4 days, please contact us. We will resolve the issue.

Bitcoin ATM failed to print receipt with QR code due to lack of paper

Please contact us by email, including the transaction ID in the subject line.

I want to cancel the transaction

The basic feature of blockchain described by Satoshi Nakamoto in his first paper on the technology is that, unlike other financial systems, transactions in blockchain are absolutely irreversible. Since Bitcoin ATMs operate on the blockchain network, undoing a transaction is impossible.

What is the average time it takes for a transaction to be posted?

In 95% of cases, transactions are approved within minutes.

In the remaining 5% of cases (i.e., when the fee for miners has been set too low at Bitcoin ATM), it can take several days for a transaction to be approved.

To save you time, we will help you unblock your transaction, even if it is due to a low set fee for miners, or due to other problems. To do so, contact us. If you have experience with blockchain technology, you can also watch our video tutorial on prolonged transactions, and solve the problem on your own.

It's taking a long time for the transaction to be posted. What should I do?

When making a transaction via Bitcoin ATM , we specify the amount of the miner's fee. We do this using the slider on the screen. The more we pay, the faster the transaction will be completed. The amount of the fee is on average about $2. It goes to cryptocurrency miners in various places around the world.

In 95% of cases, the long waiting time is related to the insufficiently high fee for miners. We recommend waiting up to 4 days, and next time increase the fee for miners (in Bitcoin ATM we set it with a slider). If you are concerned about the time, or it has been more than 4 days, contact us with the transaction ID and describing the problem.

What is a miner's fee?

Miner fees are mining fees that are universal in the world and are deducted with every form of transaction on the blockchain. They average $2. They cover the computing power needed to verify transactions on the cryptocurrency network. Mining fees are passed on to a miner or computer anywhere in the world, which does the work to verify the next block of transactions added to the blockchain.

The amount of miner fees you set in Bitcoin ATM using the slider will determine the speed at which your transaction is approved.

The transaction already has many confirmations and several days have passed, but the status of my transaction still does not allow me to withdraw from Bitcoin ATM

We apologize for the inconvenience. Please contact us using one of the methods listed below. Please include the transaction ID in the subject line of your message.

What is AML?

AML, or Anti-Money Laundering, refers to the prevention of money laundering. It is one of the legal requirements for conducting business in a country that is a member of the European Union. The legal regulations related to AML are described in the "Directive on the prevention of money laundering and terrorist financing" and the relevant transposed national law. More on Lex Europa.

What do we need to prepare to unblock our transaction—when implementing AML procedures in accordance with the 5th AMLD?

To unlock the transaction, contact the Customer Support Team in one of several ways described on the Contact Us page or call the number listed on the Bitcoin ATM case. Prior to the call, prepare the following:
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- photo of the receipt/transaction number,
- day, time and location of the transaction,
- scan/photo of both sides of the ID -- ID card, passport,
- justification/answer to questions:
-- why we wanted to make the transaction,
-- to whom we sent the currency,
-- what we know about cryptocurrencies and how blockchain works,
-- whether we know that cryptocurrencies cannot be paid in institutions and banks,
-- whether we were forced to make the transaction,
-- which code to scan at which stage

The printout shows two codes: the top QR Code and the bottom Barcode (barcode). The first - QR code - is the code that is used to deposit the cryptocurrency at the address to be able to use the withdrawal in domestic currency at the bitcoin Shitcoins.club ATM.

The second (Barcode) is used to withdraw verified funds in national currency. This means that you scan the QR code with your phone to deposit, and scan the barcode in the ATM scanner to get the funds after exchange.

Why has my money been frozen, and on what legal grounds?

If your funds were frozen during the transaction, it is most likely due to the administrator’s obligation to follow government-mandated AML procedures. The law requires the administrator to investigate suspicious transactions. There is no need to worry if the funds come from a legitimate source. We will complete the transaction as soon as possible or refund the funds.

What is the limit beyond which I have to scan my ID?

The limits are set by the government of the country where you are located. You can check the current KYC limits in Poland in the information bar at the very top of the homepage.

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