Bitcoin ATM 📞💬📧 Contact for help and more.

Frequently Asked Questions

Save time and find the answer right below.

How to sell cryptocurrency for cash at Bitcoin ATM?

1. Go to the website Sell cryptocurrency now, and withdraw cash at Bitcoin ATM.
2. Select a cryptocurrency from the list to generate a Bitcoin wallet address for transferring funds from your crypto wallet.
3. Transfer funds from your wallet to the provided address. In return, you will receive a barcode to scan at Bitcoin ATM.
4. Before you can collect cash at Bitcoin ATM, the transaction must be confirmed on the blockchain. You can check if the transaction is ready for processing on the Check Transaction Status page.
5. Is the transaction ready? Great, time for the next step. Go to any Bitcoin ATM and scan the barcode (Bitcoin ATM cash).

You can also sell cryptocurrency directly at Bitcoin ATM, bypassing the website—just follow the on-screen instructions. Most people, however, choose to sell via the website because they don’t have to wait at the ATM for the transaction to be confirmed on the blockchain; by the time it reaches the Bitcoin ATM, the transaction is usually already confirmed in a block.

Bitomat.com does not offer sales—as an aggregator, it only provides the sales module for Bitcoin ATMs operators whose machines are listed on the site.

How to buy cryptocurrency at Bitcoin ATM?

1 Find the nearest Bitcoin ATM on the Bitcoin ATMs page on the map.
2. place cash in the device.
3. Scan the QR code of your crypto wallet or enter the address.
4. Confirm the transaction on the screen after checking that everything matches.
5. Receive a printout with the transaction confirmation and check the updated amount of cryptocurrencies in your cryptocurrency wallet. Done!

When do you scan a QR code, and when do you scan a barcode?

There are two codes visible on the printout: the upper QR Code and the lower Barcode.

The first one – QR code – is a code used to deposit cryptocurrency to an address in order to be able to withdraw funds in local currency at a bitcoin ATM.

The second one – the barcode – is used to withdraw verified funds in the local currency. This means that you scan the QR code with your phone to make a deposit, and scan the barcode in the ATM scanner to obtain the funds after the exchange.

What is a cryptocurrency wallet, and where can I download one?

A cryptocurrency wallet (simply an "e-wallet" app on your phone) is one of the most popular ways to store crypto. The operators of Bitcoin ATMs on this site do not have their own app and do not require you to download any specific one.
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Choose any wallet you like. However, most operators do not require you to scan your wallet—you can simply enter your public address manually using your device’s keyboard.

Where is the Bitcoin ATM in my city? Will you open a new one?

You can find all Bitcoin ATMs their hours of operation, directions, photos, available funds, and online/offline status—on the Bitcoin ATMs Map page.

We learn about new locations from the operators and share this information on social media and in the News section of our Blog. You can also suggest a new location (or make another suggestion) by leaving a review on Google Maps. To do so, go to the Reviews page.

Is it possible to sell and buy other cryptos besides BTC, ETH, LTC and USDT on TRC20?

We announce the addition of new cryptocurrencies on our Blog and social media. Subscribe to stay up to date. You can find the current list of cryptocurrencies on the homepage in the Cryptocurrency Prices table.

If I used the "Sell cryptocurrency..." option, can I make withdrawals at any time?

The option to sell cryptocurrencies on the website can be exercised at any time. The barcode enabling sales on the device is valid indefinitely.

I would like to pick up the cash from the sale of cryptocurrencies in person

We do not currently offer in-person exchanges. If this changes, we will announce it on our blog, in our newsletter, and on social media.

Which Bitcoin ATMs are the most popular?

According to statistics from CoinATM Radar, transaction volume data, and the number of reviews on Google Maps, this Bitcoin ATM is one of the most popular machines. In Alicante, however, this Bitcoin ATM ranks first. Similarly, in other cities, the Bitcoin ATMs in Bilbao, Torravieja, and Gijón are also worth noting. The Bitcoin ATM in Seville is also worth mentioning.

I would like to join the Bitomat.com team

We encourage you to visit our Careers page, where we are currently hiring for many positions that may interest you.

Is it possible to buy cryptocurrency without scanning the wallet's QR code? Can I just make a deposit by entering the key?

Yes, you can use the Bitcoin ATM keyboard for this. However, not all addresses are supported; it depends, for example, on the networks supported by each exchange.

The ATM dispensed less than it should have

Please contact our hotline immediately and report the situation. Please provide details about the incident, including a description of the circumstances, location, date, and transaction ID. To improve your customer experience, we offer a variety of channels through which you can get help. These typically include Telegram, phone, chat, email, WhatsApp, and others. Check them out on the Contact page. These are the contact details for device operators.

I have less than €10 or £10 left and I can't withdraw it because Bitcoin ATM doesn't issue coins

Operators are flexible in this regard and offer several ways to resolve the issue. The amount will be added to your next withdrawal if you send Bitcoin to the same address, or if you have several transaction codes with such an unclaimed "remainder."

We will combine them and add them to a single code, allowing you to withdraw cash at Bitcoin ATM. A refund is also possible; however, amounts below 10 EUR / 10 PLN / 10 USD, etc., are refunded only for certain cryptocurrencies, because in the case of BTC, for example, such a low amount might not even cover the miner’s fee. Therefore, we recommend contacting support to combine the codes—withdrawing them as a single transaction during your next transaction.

It is also possible to select the "QR for a specific withdrawal in PLN" option. Please enter the amount in PLN to be withdrawn and generate the QR code. The wallet will adjust the amount of Bitcoin so that you receive exactly the amount you specified. This way, the transaction codes will not include "remainders" of less than 10 PLN or 10 EUR.

Bitcoin ATM in my location does not work

We regularly check the status of our cryptocurrency ATMs, but if you’d like to speed up the resolution process, you can report the location of a malfunctioning machine on social media and/or via one of the methods listed on our Contact page. We’ll address it immediately!

My transaction is "stuck"—it hasn't been included in the first block

Due to unusual network issues, the standard fee was likely too low for the transaction to be included in the first block.

This issue stems from the nature of blockchain technology. Given their experience in resolving such issues, device operators are ready to assist in various ways, although in 95% of cases, simply waiting 1–4 days is sufficient.

We have prepared a special video guide for this situation titled: Transaction is taking longer than expected. To summarize the guide, if you have made a purchase, we can expedite the transaction upon request. However, in that case, a higher fee is charged to the miners. The fee is not deducted by Bitomat.com.

If you have made a sale and the double-spend option is available in your e-wallet, we encourage you to use this option to speed up the transaction; however, in this situation, our system will first automatically block the transaction. We will need to manually unblock it so that you can withdraw cash. Therefore, please let us know immediately if you use the Double Spend option.

If the steps outlined here or in the video guide do not resolve the issue, please contact us. Please include the transaction ID in the subject line.

Bitcoin ATM does not have as much cash as I wanted to withdraw

Bitcoin ATMs replenish regularly, but it is possible that information on one of the ways available on the Contact Us page will speed up the process at the indicated location.

If you found out about insufficient cash by scanning the withdrawal code, Bitcoin ATM will ask you to choose one of three options:
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- return the cryptocurrency to the indicated address
- return the cryptocurrency to the source address, i.e. the one from which it was sent.

Do not choose this option when you sold us cryptocurrency through an exchange, or you have a changeable address in your wallet. Keep the code for depositing funds.

Bitomat.com's Bitcoin ATM page shows that confirmation of the blockchain transaction is in progress, while Etherscan shows that the funds have already been credited

Sometimes there may be a delay in updating the transaction status. If the issue persists for more than 1–4 days, please contact us. The appropriate device operator will resolve the issue.

Bitcoin ATM failed to print receipt with QR code due to lack of paper

Please contact us by email, including the transaction ID in the subject line.

I want to cancel the transaction

The fundamental feature of blockchain described by Satoshi Nakamoto in the first paper on this technology is that, unlike other financial systems, transactions on the blockchain are absolutely irreversible. Since Bitcoin ATMs on the blockchain network, it is impossible to reverse a transaction. In some cases, refunds may be issued by the machine operator. Please contact the operator to discuss your options using the Contact page.

What is the average time it takes for a transaction to be posted?

In 95% of cases, transactions are confirmed within a few minutes.

In the remaining 5% of cases (i.e., when the miner fee was set too low at Bitcoin ATM), transaction confirmation may take several days.

To save you time, the operator will help unblock your transaction, even if it’s due to a low miner fee or other issues. To do this, contact device support. If you have experience with blockchain technology, you can also watch the video guide on delayed transactions and resolve the issue yourself.

It's taking a long time for the transaction to be posted. What should I do?

In 95% of cases, long wait times are related to the mempool, and device operators have no control over this. We recommend waiting up to 3 days. If you’re in a hurry, or if more than 3 days have passed, contact the operator with your transaction ID and a description of the issue. More advanced users can try to speed up the transaction using commonly available tools. You can find technical information about transaction confirmation times in the mempool in this article.

What is a miner's fee?

Miner fees are universal transaction fees that are deducted from every transaction on the blockchain. They average around $2, though they are sometimes covered by Bitcoin ATMs operators. In specific cases of high network congestion, they can reach as high as $10–$20 or more.

They cover the computational power needed to verify transactions on the cryptocurrency network. Mining fees are sent to a miner or computer anywhere in the world that performs the work to verify the next block of transactions added to the blockchain.

You can find more technical information on this topic here.

The transaction already has many confirmations and several days have passed, but the status of my transaction still does not allow me to withdraw from Bitcoin ATM

We apologize for the inconvenience. Please contact us using one of the methods listed below. Including your transaction ID in the subject line will help our support team resolve your issue more quickly.

What is AML?

AML, or Anti-Money Laundering, is one of the legal requirements for conducting business in a European Union member state. The legal regulations related to AML are outlined in the "Directive on the Prevention of Money Laundering and Terrorist Financing" and the relevant transposed national law. Learn more about the regulations on Lex Europa. Detailed information on how these measures are implemented by operators at Bitcoin ATMs here.

What do we need to prepare to unblock our transaction—when implementing AML procedures in accordance with the 5th AMLD?

To unblock a transaction, please contact our Customer Support Team using one of the methods listed on the Contact page or call the number provided on the Bitcoin ATM. Before calling, please have the following information ready:
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- a photo of the receipt/transaction number,
- the date, time, and location of the transaction,
- a scan/photo of both sides of your ID (ID card, passport),
- an explanation/answers to the following questions:
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-- why you wanted to make the transaction,
-- to whom we sent the currency,
-- what we know about cryptocurrencies and how blockchain works,
-- whether we know that institutions and banks do not accept cryptocurrency payments,
-- whether we were forced to make the transaction,
-- which code to scan at which stage

The printout shows two codes: the top QR Code and the bottom Barcode (barcode).

The first—the QR code—is used to deposit cryptocurrency to an address so you can withdraw funds in local currency at a Bitomat.com Bitcoin ATM.

The second (barcode) is used to withdraw verified funds in local currency. This means that you scan the QR code with your phone to make a deposit, and you scan the barcode at the ATM to receive funds after the exchange.

What is the limit beyond which I have to scan my ID?

The limits are set by the government of the country where you are located. You can check the current KYC limits in Poland in the information bar at the very top of the homepage.

Why has my money been frozen, and on what legal grounds?

If your funds were frozen during a transaction, it is most likely due to the administrator’s obligation to follow AML procedures mandated by the regulator. The law requires the administrator to investigate suspicious transactions. Don’t worry: if the funds come from a legitimate source, the transaction will be unblocked within a few hours to a few days. Blocked transactions are rare; most blocked transactions are related to preventing funds from being sent to scammers who prey on the elderly.

Is the customer's statement sufficient for the transaction to be executed?

Not always. A simple statement, prior declaration, or the customer’s insistence does not guarantee that the transaction will go through. If the Bitcoin ATM operator Bitcoin ATM the risk too high, the cryptocurrency may not be sent, even if the customer wishes to proceed with the transaction. The funds are then refunded, and in some cases, a 10% fee may be deducted.

When is the additional 10% charged to me?

If a transaction is canceled due to suspected fraud, extortion, third-party influence, or AML risks, the funds may be refunded to the customer with a 10% deduction. This fee covers case handling, analysis, customer contact, additional verification, transaction cancellation, and refund processing.

The fee is charged only in certain situations. If, after verification, the Bitomat operator deems the transaction secure, it may be processed normally, without the 10% deduction and without the additional 5% fee associated with it.

What if the transaction involves someone else?

The transaction should be carried out by the person to whom the funds and wallet belong. If a customer is acting on behalf of another person, the operator will refuse to process the transaction or may require direct verification of that person, including video verification and an identity document. The specific scope of verification is not publicly disclosed for security reasons. For more information, see the section below:

Can I send money to someone else's wallet?

No. Cryptocurrency ATMs are used exclusively to buy and sell cryptocurrencies to your own wallet, over which you have full access and control.

Sending funds to someone else’s wallet is prohibited for security reasons. Blockchain transactions are irreversible—once funds are sent, they cannot be reversed like a bank transfer or card payment. Scammers often ask you to buy cryptocurrencies and send them to a specified address, impersonating, for example, brokers, technical support, sellers, friends, investment firms, or people you’ve met online. They may talk about an investment, a top-up, an account lock, a quick opportunity, or an urgent payment. If someone asks you to buy cryptocurrency at an ATM and send it to their wallet, it is likely a scam.

Do not carry out such a transaction. If the ATM operator suspects that the transaction is being conducted on behalf of a third party, they may refuse the transaction, request additional explanations, documents, or a written statement, classify the matter as high-risk, and—if necessary—notify the relevant authorities. Operators’ procedures may also require additional verification and a fee to cover its costs.

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