Terms and conditions of use

1.2. Devices operating under the Bitcoin ATM brand Bitcoin ATM be operated by various entities or operators, and the information contained in this document is general in nature and concerns the rules for using the interface itself and the functionality of the Device.

1.3. By using the Device, the User confirms that they have read this document and any privacy and security rules that may be displayed on the Device screen. The User acknowledges that certain actions or procedures may be required to ensure the proper functioning of the Device, to enhance security, or to verify data if the Device operator deems it necessary.

1.4. The Device may enable one-time or occasional exchange of cash for cryptocurrencies and cryptocurrencies for cash. The detailed procedure for executing transactions is displayed on the Device screen and may vary depending on the configuration, location, and rules established by the operator.

2. Nature of the Service and Restrictions

2.1. The device is intended solely for transactional purposes and does not constitute a payment account, a fund storage service, or a financial instrument.

2.2. The device may not execute every transaction attempt. Transactions may be declined, delayed, or suspended due to legal or regulatory requirements, AML/KYC procedures, or risk assessment.

2.3. Delays in transaction execution may result from blockchain network congestion or other technical conditions beyond the control of the Device.

2.4. The user should be aware that transactions involving cryptocurrencies (e.g., Bitcoin and others) may involve a high level of risk. Any potential losses resulting from such transactions are borne solely by the user.

2.5. Cryptocurrencies are not legal tender and are not backed by any government, central bank, or financial institution. They are not subject to deposit insurance or consumer compensation schemes. The device does not provide any cryptocurrency storage or wallet management services.

2.6. The value of cryptocurrencies may fluctuate significantly in a short period of time, including drops to zero. The user independently assesses and accepts the risks associated with transactions and is responsible for any losses or profits. The device does not provide investment advisory services.

2.7. All transactions recorded in the blockchain are final and irreversible. They cannot be reversed, modified, or canceled once approved by the network. The user should ensure that the transaction details, including the wallet address, are correct before approving it.

3. Identity verification (KYC) and required data

3.1. Users may be asked to verify their identity in accordance with the applicable procedures of the Device operator. For this purpose, personal data and documents necessary for identification may be collected, depending on legal requirements or the risk assessment of the transaction.

3.2. The following data may be collected as part of the identity verification process:

• first name, last name, address, date of birth, citizenship,
• valid identity document (ID card or passport),
• a photo of the document and a photo or video recording of a "selfie" to confirm identity,
• transaction data (amounts, dates, wallet addresses, reference numbers),
• information about the source of funds or the purpose of the transaction, if required by law.

3.3. Users should provide true, current, and complete data and submit the required documents if requested by the Device operator.

3.4. Additional or repeat identity verification may be required at any time if required by law or the Device operator's procedures.

3.5. Refusal to provide the required documents, providing false information, or failure to cooperate may result in:

• refusal to complete the transaction,
• suspension or restriction of access to the functionality of the Device,
• permanent blocking of the ability to use the Device,

4. Transaction execution and funds blocking

4.1. The Device Operator may refuse to execute a transaction or delay it if:

• the transaction seems suspicious or unusual,
• there is a risk of violating the law or the rules set forth in this document,
• it is not possible to confirm the user's identity.

4.2. Funds transferred to the Device may be suspended or temporarily blocked if:

• there is reasonable suspicion that the transaction is illegal,
• the investigation requires it,
• This is due to decisions made by the relevant law enforcement or supervisory authorities.

4.3. Funds may be released after the verification process has been completed or the obligations required by law have been fulfilled.

4.4. Users are solely responsible for:

• determining, reporting, and paying all tax liabilities (PIT, VAT, capital gains tax),
• assessment and acceptance of the financial risks associated with cryptocurrency transactions, including the possibility of incurring losses or making profits.

Users should note that the Device does not provide tax or legal advice, and in case of doubt, it is recommended to consult a professional advisor.

5. Permitted and prohibited use of the Service

5.1. Users may only use the Device:

• on my own behalf,
• as individuals,
• using your own data and your own cryptocurrency wallet,
• for lawful purposes.

5.2. It is prohibited to use the Device if the user:

• is not of legal age or does not have full legal capacity,
• acts on behalf of another person without proper authorization,
• uses other people's data, documents, or wallets,
• uses false documents,
• attempts to circumvent limits, security systems, or identity verification requirements,
• manipulates the Device or software,
• acts as an intermediary, agent, or broker without proper authorization,
• uses the Device for illegal purposes.

6. User Responsibilities

6.1. Users bear full responsibility for:

• correct entry of the transaction amount,
• selection of cryptocurrency,
• correctness of the cryptocurrency wallet address.

The address displayed on the confirmation screen is final, and the Device operator is not responsible for incorrectly entered data.

6.2. Users should:

• store receipts and QR codes securely,
• do not use QR codes or addresses for purposes other than their original intended use,
• report suspicious activity or unauthorized transactions.

6.3. It is prohibited to use the Device for the following purposes:

• money laundering,
• terrorist financing,
• tax avoidance,
• human trafficking or drug trafficking,
• interfere with the operation of devices or systems.

7. Using ATMs

7.1. The following guidelines are for informational purposes only and may assist in the proper use of cryptocurrency ATMs. Following these guidelines may reduce the risk of errors, but users are fully responsible for the accuracy of the data entered and the confirmation of transactions.

When scanning an identity document:

• make sure that the document is valid, legible, and undamaged,
• Place the document flat and completely on the scanner, avoiding touching the glass with your fingers.
• Hold the document still for about 10 seconds so that the device can perform a complete scan.
• If you need to scan the other side of the document, do so in the same way.

7.2. ATMs can only support a limited set of cryptocurrencies and blockchain networks. Users are responsible for sending funds only on supported networks. Sending cryptocurrency using an unsupported network or to an incorrect address may result in the irretrievable loss of funds.

Currently supported cryptocurrencies and networks may include, among others:

• BTC (Bitcoin) – Bitcoin mainnet
• ETH (Ethereum) – Ethereum mainnet, Optimism, Arbitrum
• LTC (Litecoin) – Litecoin mainnet
• USDC (USD Coin) – Ethereum (ERC-20), Optimism, Arbitrum, Polygon, Binance Smart Chain (BEP-20)
• TRX (Tron) – Tron mainnet (TRC-20)
• WLD (Worldcoin) – Worldchain, Optimism
• BNB – Binance Smart Chain (BEP-20)
• SOL (Solana) – Solana mainnet

Users should ensure that both the cryptocurrency and the network are compatible with the list of supported assets.

7.3. Cryptocurrency sales transactions may have a limited execution time (usually up to 10 minutes from the generation of the wallet address). Delays may result in a change in the exchange rate, a reduction in the payout, or rejection of the transaction.

In the event of a temporary cash shortage at an ATM, it is possible to use a reclamation code for a later withdrawal. The code is assigned exclusively to the user and should not be disclosed to third parties.

7.4. Using the speed-up/replace-by-fee feature in your wallet may lead to duplicate or conflicting transactions, which may be rejected by the blockchain network. If you encounter any issues, please contact support and provide the transaction code.

7.5. Users should keep a printed receipt containing the QR code or transaction ID. This makes it easier to locate the transaction if clarification is needed. Sending funds to the wrong address or in an unsupported standard is irreversible and may result in the loss of funds.

7.6. By using the ATM, users accept the above rules and acknowledge the risk of losing funds in the event of incorrect transfer or failure to follow the instructions.

8. Fees and exchange rates

8.1. As part of the transaction, users bear the following costs:

• transaction fee – included in the exchange rate displayed on the Device screen before the operation is confirmed;
• Network Fee – resulting from the costs of processing transactions in a given blockchain network;
• administrative fee – charged in the case of refunds or rejected transactions (up to a maximum of 10%), intended to cover the operating costs associated with the processing and administration of transactions.

8.2. When purchasing cryptocurrency, the exchange rate may include a surcharge of up to approximately 5.7% of the market price. When selling cryptocurrency, the amount paid out may be up to approximately 4.8% lower than the market price.

"Market price" means the value of the cryptocurrency determined at the time of the transaction based on the exchange rate system of the Device operator and data from selected cryptocurrency exchanges.

8.3. Sources and methods of determining the market price are subject to change. Before confirming a transaction, the user receives clear information about the applicable exchange rate, transaction fee, and network fee.

8.4. Before completing the transaction, the Device displays:

• the amount of cryptocurrency or fiat currency that the user will receive,
• exchange rate including all fees,
• network fee (if applicable).

The user may cancel the transaction if they do not accept the terms and conditions presented.

8.5. Confirmation of the transaction constitutes acceptance of the applicable rates, exchange rate, and fees charged. This provision does not limit the consumer's rights under applicable law.

8.6. Fees and exchange rate surcharges may be updated without prior notice. If the changes are significant or affect your rights or obligations, the information will be provided on the Device screen, website, or in another manner required by law.

9. Liability

9.1. The Device Operator shall not be liable for:

• loss of funds resulting from an incorrect wallet address,
• delays caused by the blockchain network,
• problems arising from the operation of third-party devices,
• transactions executed in accordance with the data provided by the User.

9.2. In exceptional cases, the operator may provide technical assistance, but does not guarantee the recovery of lost funds.

10. Complaints

10.1. Complaints can be submitted directly to the device operator. If you have any other questions or issues, please contact us at Bitcoin ATM.com.

10.2. All complaints are considered free of charge. The Device Operator considers complaints within 14 calendar days. In more complex cases, this period may be extended to 30 calendar days, with the customer being kept informed of the progress of the proceedings.

11. Changes to the Terms and Conditions

11.1. The Device Operator reserves the right to amend the Terms and Conditions at any time.

11.2. Changes are effective from the date of their publication on the website or in the Device.

12. Final provisions

12.1. In matters not covered by these Terms and Conditions, the provisions of applicable law shall apply.

12.2. Use of the Device constitutes acceptance of the Terms and Conditions.

‍