To unlock the transaction, contact the Customer Support Team in one of several ways described on the Contact Us page or call the number listed on the case Bitcoin ATM. Before the call, prepare the following:
- photo of the receipt/transaction number,
- day, time and place of the transaction,
- scan/photo of both sides of the ID -- ID card, passport,
- justification/answer to questions:
-- why we wanted to make the transaction,
-- to whom we sent the currency,
-- what we know about cryptocurrencies and how blockchain works,
-- whether we know that cryptocurrencies cannot be paid in institutions and banks,
-- whether we were forced to make the transaction,
-- which code to scan at which stage
The printout shows two codes: the top QR Code and the bottom Barcode (barcode). The first - QR code - is the code that is used to deposit the cryptocurrency at the address in order to use the withdrawal in domestic currency at the bitcoin Shitcoins.club ATM.
The second (Barcode) is used to withdraw verified funds in national currency. This means that you scan the QR code with your phone to deposit, and scan the barcode in the ATM scanner to receive the funds after exchange.