To unblock the transaction, please contact Customer Support in one of several ways described on the Contact page or call the number provided on the Bitcoin ATM housing. Before calling, please have the following information ready:
- photo of the receipt/transaction number,
- date, time, and location of the transaction,
- scan/photo of both sides of your ID – driver's license, passport,
- justification/answers to questions:
-- why we wanted to make the transaction,
-- to whom we sent the currency,
-- what we know about cryptocurrencies and how blockchain works,
-- whether we know that institutions and banks do not accept cryptocurrencies as payment,
-- whether we were forced to make the transaction,
-- which code to scan at which stage
The printout shows two codes: the upper QR Code and the lower Barcode (barcode). The first one – the QR code – is used to deposit cryptocurrency to an address in order to be able to withdraw funds in the local currency at a bitcoin ATM.
The second (barcode) is used to withdraw verified funds in the local currency. This means that you scan the QR code with your phone to make a deposit, and scan the barcode at the ATM scanner to obtain the funds after exchange.