How to find this location in Porto Pi as quickly as possible

If you’re looking for a Bitcoin ATM in Palma de Mallorca, this location is in the Porto Pi Shopping Center, at 54 Av. de Gabriel Roca, on the ground floor (Level 0), across from the Soloptical store. This is the most important tip for finding the place, because simply entering the shopping center isn’t enough if it’s your first time there. The location is convenient for both Palma residents and visitors in the port and Paseo Marítimo area, as Porto Pi is situated directly across from the Port of Palma and is one of the most recognizable shopping centers on this side of the city.

The easiest way to think of this location is not as “an ATM somewhere in the mall,” but as a specific spot: Porto Pi → Level 0 → Soloptical → the ATM across from it. This approach saves the most time and reduces the risk of wandering around the mall unnecessarily.

How to get to the ATM on site

Once you enter Porto Pi, head straight to the ground floor (level 0). The most useful landmark here isn’t the name of the mall, but the Soloptical store. Once you find it, the ATM is right across from it. It’s this specific detail that gives this site an edge over general directories, which usually only provide an address and a map.

• Address: Centro Comercial, 54 Gabriel Roca Ave., Poniente, 07015 Palma, Balearic Islands, Spain
• Location: Level 0 / Ground Floor
• Best landmark: Soloptical store
• Area: Porto Pi, near the port and the Paseo Marítimo

If you’re coming from downtown Palma, the most convenient route is simply to head to Porto Pi. City buses run regularly to this part of town, and the trip from the cathedral area and the old town usually takes about 15 minutes. For those arriving by car, Porto Pi has its own parking lot, and the venue itself is known for being easily accessible from the port.

When is this ATM a better choice than other locations in Palma?

This location is particularly convenient if you want to complete a transaction at a place that’s easy to find during the day, is open until 10:00 PM Monday through Saturday, and is located in a well-known shopping center. It’s a good choice for people who are already in the Porto Pi, port, or Paseo Marítimo area, or who have come to Palma with the intention of making a quick stop along the way.

If your priority is simply late hours, Sunday service, or an ATM located on the street that operates outside mall hours, then another ATM in Palma or the surrounding area might be a better option. However, if you’re looking for easy access, a prominent landmark, and a location well-known to both locals and tourists, Porto Pi is one of the most convenient spots on the island.

What to check before hitting the road so you don't have to make a second trip

• Online status – if the device isn't online, don't schedule a visit without knowing for sure.
• KYC for every amount – on the Bitomat network, identity verification (KYC) is required regardless of the transaction amount.
• Bring your own wallet and QR code —it’s best to have the QR code ready on your phone.
• The correct network – when using USDT, USDC, and ETH, always check not only the token name but also the blockchain.
• Visit time – don’t wait until the last minute before 10:00 PM or before closing time on Saturday to complete your transaction.

The biggest surprise here isn’t the exchange rate, but the mandatory KYC verification. That’s why you shouldn’t rely on old online reviews suggesting that verification isn’t required for smaller amounts. In practice, it’s safest to assume right from the start that you’ll need to provide documentation for every transaction.

Bitcoin ATM in Palma de Mallorca – How to Buy and Sell Without Making Mistakes

Buying cryptocurrency

1. Select a cryptocurrency and the appropriate network.
2. Scan the QR code on your wallet.
3. Check the wallet address, network, and amount before confirming.
4. Deposit cash and keep the receipt until the funds appear in your wallet.

Selling cryptocurrency and receiving cash

1. Start selling on the official Bitcoin ATM cryptocurrency sales website.
2. Please send the funds to the address provided.
3. Keep your receipt and barcode.
4. Check the status of your transaction online.
5. Only when the transaction is complete should you scan the barcode at the ATM and collect your cash.

The most important thing for new users to understand is very simple: QR codes and barcodes aren’t used for the same purpose. A QR code is for sending cryptocurrency. A barcode is for receiving cash after a sale has been confirmed. If you confuse these two codes, the transaction won’t go as expected.

Additionally, in the Bitcoin ATM network, Bitcoin ATM used for cash withdrawal during a sale is valid indefinitely, but it works only on compatible devices—not “everywhere.” This is important because if you can’t withdraw cash right now in Porto Pi, you don’t have to start the whole process over from the beginning.

The most common mistakes that actually cause problems

Poor network performance with stablecoins

Most issues aren’t caused by the ATM’s address, but by network mismatches. When using USDT, USDC, and ETH, always check that the network selected on the screen matches the one in your wallet. This is more important than the cryptocurrency’s name itself.

The assumption that a printout signifies a completed transaction

A receipt or confirmation message does not always mean that the funds are already in your wallet or that the cash is ready for pickup. Therefore, if you have any doubts, keep the receipt and transaction ID, and check the transaction status before contacting support.

Arriving without identification and without time

If you don’t have your ID with you or are trying to get everything done right before closing time, you’re increasing the risk of problems. KYC is required, and it’s best to go through the process calmly, without rushing.

Contact through unofficial channels

If you encounter a problem, contact only the official Bitcoin ATM support team. The most useful information to have on hand when contacting them includes your receipt, transaction number, the date and time of the transaction, and a form of identification in case the system requests additional verification.

Short answers that save the most time

Where exactly is that ATM?

The Bitcoin ATM in Palma de Mallorca is located on Level 0 of the Porto Pi Shopping Center, across from Soloptical.

Is this a good location for people coming from downtown Palma?

Yes. Porto Pi is well connected to the city center and the cathedral area, and the trip usually takes only about 15 minutes.

Is KYC mandatory?

Yes. At Bitomat, user verification is currently required for transactions of any amount.

What should I bring?

ID, a phone with a crypto wallet, a ready-to-scan QR code, and, for sales, a receipt and a barcode.

What is the most common cause of problems?

Most often, this is due to selecting the wrong network for USDT, USDC, or ETH, or the mistaken assumption that the confirmation itself means the transaction is fully complete.

Before you head to Porto Pi, make sure you’re fully prepared

If you want this Bitcoin ATM in Palma de Mallorca to let you complete the entire process in one go, check the device’s status, set up your wallet with the correct network, bring your KYC documents, and keep your receipt until the transaction is complete. In practice, these steps are what most often determine whether the transaction goes through immediately, without any additional fees and without the need to contact technical support.