Secure cryptocurrency transactions – how official Bitcoin ATM procedures work

Bitcoin ATM.com helps you find and compare Bitcoin ATMs. It is not the operator of the devices or the transaction platform. The purchase, sale, payout, and any verification are handled by the operator of the selected Bitcoin ATM. Before proceeding, check their terms and conditions and official contact information.

Check who you're talking to

You can find the operator’s support contact information on the specific Bitcoin ATM, on the device, or on the contact page. Don’t trust just the logo, profile name, or the person who messaged you first. Verify the contact information against an official source.

Submit documents and transaction data only through the channel specified by the official support team of the relevant operator. Requirements may vary by country and transaction; there is no single channel or procedure common to all devices listed on Bitcoin ATM.com. Do not post documents, withdrawal codes, or support ticket details on Google Reviews or social media.

Buying and Selling: Check the Terms Before Confirming

When making a purchase, compare the exchange rate, fees, cryptocurrency, and network. Check the receiving address in your wallet and the final amount on the device's screen.

When making a sale, use the address and network specified by the device or the operator’s official portal, which is available on the sales page. Before sending funds, check the locations that support withdrawals for this operator, as well as cash options and operating hours. The QR code for the deposit address and the barcode for the withdrawal serve different purposes.

Save the confirmation and check if the payout is ready. The device’s “online” status does not mean that the order is ready. The mere appearance of confirmations online does not replace the status shown in the operator’s dashboard.

Warning Signs

• If you are asked for your password, private key, or wallet recovery phrase—do not share them with anyone.
• A request to transfer money to a consultant's personal account or to pay an "unlock fee" sent by an unverified contact.
• Pressure to act quickly or to change the recipient's address during the call.
• Request to install remote access software so that someone can complete a transaction on your behalf.

If you have any doubts about a message, stop communicating with the sender and verify the information through the operator's official channels. Do not make an additional transfer just because an unknown caller promises to speed up the payout.

When You Need Help

Provide the location, date, and approximate time, as well as transaction confirmation and a description of the message. Include the order ID and public TXID, if available. For any pending transactions, documents, or potential refunds, contact the appropriate operator and continue the correspondence regarding this matter.